Terms and conditions

TERMS AND CONDITIONS OF THE SIGMAPHONE.CZ ONLINE STORE

§1. General provisions

  1. These terms and conditions govern the rules for using the online store. sigmaphone.cz , available at www.sigmaphone.cz .
  2. The store is run by a company FAVICON sro with registered office at Teslova 1129/2b, Přívoz, 702 00 Ostrava , ID: 19851944 , with registered capital 20,000 CZK .
  3. The body authorized to represent the seller is his board of directors .
  4. Contact the store:
    • E-mail: favicon@tutamail.com
    • Phone: +48575757100
    • Contact form on the store website

§2. Definition

  1. Seller – company FAVICON sro , operating an online store sigmaphone.cz .
  2. Buyer – any natural or legal person who concludes a purchase contract.
  3. Trade – online store available at www.sigmaphone.cz .
  4. Terms and conditions – this document setting out the rights and obligations of buyers and sellers.

§3. Orders and implementation

  1. Orders can be placed 24/7 via the online store.
  2. The buyer is obliged to provide true information when placing an order.
  3. After placing an order, the buyer will receive a confirmation email.
  4. The order processing time is [X working days] , which the buyer is informed about during the purchase.

§4. Payments

  1. The store offers the following payment methods:
    • Bank transfer
    • Payment card (Visa, MasterCard)
    • Online payments (e.g. PayPal, PayU, Stripe)
    • Cash on delivery (if available)
    • Bitcoin (BTC)
  2. All prices listed on the website are in CZK and include VAT (where applicable).

§5. Transport

  1. The store makes deliveries via courier and postal services.
  2. Shipping costs are indicated during order placement.
  3. Delivery time depends on the chosen shipping method and is on average [X days] .
  4. The buyer is obliged to check the shipment upon receipt from the courier. In case of damage to the package, it is necessary to write a complaint report.

§6. Returns and complaints

  1. The buyer has the right to withdraw from the contract without giving a reason until 14 days from receipt of the goods.
  2. To return the goods, you must contact the store and send the product to the following address:
    FAVICON sro, Teslova 1129/2b, Přívoz, 702 00 Ostrava .
  3. The return costs are borne by the buyer unless the product is defective.
  4. Complaints can be made in the event of a defective product by contacting customer service.

§7. Protection of personal data

  1. The personal data controller is FAVICON sro .
  2. Personal data is processed only for the purpose of fulfilling orders and providing customer service.
  3. The buyer has the right to access their data, correct it and request its deletion.

§8. Final provisions

  1. These terms and conditions are valid from 01.01.2025 , when the store begins its activity .
  2. The store reserves the right to change the terms and conditions, of which buyers will be informed.
  3. In matters not regulated by these terms and conditions, the applicable legal regulations of the Czech Republic apply.